This policy applies only to merchandise and accessories purchased through the Roughchild online store. Delivery of custom motorcycle commissions is arranged individually per build agreement and is not covered here.
Processing time: Orders are processed within 2–5 business days. You will receive a shipping confirmation email with tracking once your order has shipped.
Domestic shipping (United States): We ship via USPS, UPS, or FedEx. Rates are calculated at checkout based on weight and destination.
International shipping: We ship to select international destinations. The customer is responsible for any customs duties, import taxes, or fees imposed by the destination country.
Shipping address: Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrectly entered address.
Lost or damaged shipments: If your order arrives damaged or is lost in transit, please contact us immediately at robert@roughchild.com so we can work with the carrier to resolve the issue.
For any shipping questions, contact us at robert@roughchild.com or (310) 254-6027.